Can I get a physical card?
No, Atlas Cards only offers virtual cards. However, you can add your cards to Apple Pay or Google Pay to use them at physical stores through contactless payments.
Can I use ATMs?
No, Atlas virtual cards don't allow cash withdrawals at ATMs. They are for purchases only.
Card data changes?
Your virtual card data (number, CVV, expiration date) doesn't change unless you cancel and create a new card. If you need to update information, you'll need to create a new card.
For urgent situations:
Freeze the card immediately from the app
Contact support marking the case as urgent
Provide all relevant information
How to contact support Atlas support team is available to help you:
Live chat from the app
Email: clientes@heyatlas.com
Help center: http://ayuda.heyatlas.com/es/