Can I use all the credit on a single benefit?
Yes, you can use it however you like. You can use the entire credit on a single benefit or distribute it among the ones you prefer.
What happens if I don't use all the credit in the month?
Nothing happens; it remains available for you to use in the following months.
Can I add more money if the budget assigned by my company is not sufficient?
Yes, please contact us through the in-app chat and let us know how much additional budget you would like to add so we can assist you with the process directly.
How can I redeem my credit for a benefit?
In the "benefits" tab, in the "all benefits" section, filter by the country you're in. Then, you can choose the category you want and see which benefits are available. Once you decide which one you want to proceed with, click "view benefit," and select the "purchase benefit" option. After making the purchase, you can see the status of it in the "my active benefits" section.
How do I cancel a benefit?
On the "active benefits" tab, you will see the "cancel renewal" button. Click it, confirm, and you will have canceled your benefit.
If I made a purchase but changed my mind within the 48 hours it takes to activate, can I cancel the purchase?
The purchase of the benefit is automatic, so it cannot be reversed once it has been made.
What is the difference between subscription benefits and one-time benefits?
👉 Subscription Benefits: These are deducted monthly or annually from your budget in Atlas.
👉 One-time Benefits: To use them again, you have to repurchase them.
Can I use my credit to purchase a benefit for someone else? For example, to sign up my partner for Atlas.
Yes, you can. To do this, you need to contact support and specify which benefit you want to grant, along with the name and email address of the person.