Admin's Frequently Asked Questions
How do I send gifts to my team members?
Click here to access the guide on how to send gifts to your team members.
How do I manage or change my payment method?
To manage or modify your payment method, go to Manage Subscription from your name.
How do I activate and deactivate team members?
Click here to access the guide on how to activate contractors.
Click here to access the guide on how to deactivate contractors.
Can I modify my team members' information?
Yes, from Team, search for the contractor you want to edit and click "Update user." Make the necessary changes and confirm the action.
You can modify all details except the email address. Contact support if you need to change a team member's email.
How do I modify the credit assigned to my team members?
To modify the credit balance assigned to your team members, contact support via email or through the in-app chat. Your assigned Customer Success Manager will handle your request.
What should I do if I forgot my password?
If you forgot your password, you can reset it:
On the login page, click on Forgot your password?
2. Next, you will need to enter the email you will use to regain access.
3. You will receive an email with a link to reset your password.
Remember that you can also log in with your Google account.
How can I search for a contractor?
To search for a contractor on the administrators’ platform, you can use the search bar or apply filters based on different information.
We're working on enabling more actions soon from the admin platform.