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FAQs: Subscription Benefits

In this article, we answer frequently asked questions about various subscription benefits.

Brenda Young avatar
Written by Brenda Young
Updated yesterday

Platzi

Platzi is an online education platform offering technology, design, marketing, and business courses, perfect for practical learning and professional development.

What does it include?

A monthly subscription that provides access to the Platzi app, where you can explore a wide variety of courses focused on practical learning and professional growth.

What is the purchase process?

  1. Enter our app and select the Development category.

  2. Look for the benefit and complete the purchase..

How do you use it?

  • Once you purchase the benefit through our app, you’ll receive an email from Platzi.

  • The email will include an invitation to access the platform.

  • Make sure to complete your profile information to enjoy all available courses.

How long does activation take?

The benefit will be active within a maximum of three (3) business days.

Does it have an expiration date?

This benefit has no expiration date.


Terapify

Terapify is an online therapy platform that connects patients with licensed psychologists and therapists for therapy sessions via video conferencing.

What does it include?

A monthly subscription grants access to the Terapify platform, where you can schedule online therapy sessions with different specialists. It includes one 50-minute session per month via video conference for one person.

What is the purchase process?

  1. Enter our app and select the Wellness category.

  2. Look for the benefit and complete the purchase.

How do you use it?

  • Once you purchase the benefit through our app, you’ll receive an email from Terapify.

  • The email will include an invitation to create your account and complete your profile.

  • After setting up your account, you can schedule your online therapy session.

When does the benefit activate?

Activation may take up to 24 business hours (it’s usually faster!).

Does it have an expiration date?

This benefit has no expiration date.


Bodytech

Bodytech is a renowned chain of gyms and fitness centers known for providing high-quality services and promoting a healthy lifestyle.

What’s included?

Access to the number of locations corresponding to the plan you choose.

How does the purchase process work?

  1. Enter our app and select the Wellness category.

  2. Choose the desired plan based on your preferred location: Bodytech Locations. In the location tab, you’ll find the specific plan required for access to that branch and others it covers. The number of locations varies by plan.

  3. Purchase the plan through Atlas.

  4. After you purchase the benefit, we will email you to collect your personal information: name, ID, date of birth, email, selected plan, start date, and location.

How does it work?

Visit your selected location with your ID and inform them you wish to start training.
Also, please request your initial assessment appointment at the location.

When is the benefit activated?

It can take up to 24 business hours.

How is it paid?

Monthly, automatically debited from your account on the first day of each month.

Does it expire?

This benefit has no expiration date but requires a minimum commitment of three months.


Axa Colpatria

Axa Colpatria is a collaboration between AXA, the world’s leading insurance company, and Colpatria, which has a presence in 59 countries.

What’s included?

  • Hospital services: Room, bed, companion nurse, ICU, medical fees, enteral/parenteral feeding, blood transfusions, coma/vegetative state care, psychiatric hospital treatment, home hospitalization, kidney/gallstone treatment.

  • Outpatient services: Emergency care, outpatient procedures, network consultations, alternative medicine, therapies (physical, occupational, respiratory, speech), diagnostic tests, radiology, specialized diagnostics, sclerotherapy, home medical assistance, psychotherapy, pulmonary rehabilitation, and cardiac rehabilitation.

  • Maternity: Maternity care and newborn coverage.

  • High-cost care: Cancer treatment, dialysis, organ transplants, donor expenses, HIV treatment.

  • Medical supplies: Osteosynthesis materials, prosthetics, hearing aids, intraocular lenses.

  • Assistance services: Dental care and medical assistance abroad.

How does the purchase process work?

  1. Enter our app and select the Wellness category.

  2. Choose the desired plan according to the coverage you want to obtain.

  3. Purchase the benefit.

  4. After purchasing the benefit, we will contact you via email to request your personal information and the necessary documentation to process the enrollment.

How does it work?

Once enrolled with Axa Colpatria, you’ll receive a welcome email with your membership number.
Use this membership number to access medical centers within your network and start using your covered services.

When is the benefit activated?

Activation can take 1 to 5 business days. For pre-existing conditions, it may take longer.

How is it paid?

Monthly, automatically debited from your account on the first day of each month.

Does it expire?

This benefit has no expiration date. You can cancel anytime.


Sofía

Sofía is a health insurance plan that offers comprehensive coverage, including major, minor, and preventive medical services.

What’s included?

  • Coverage for major, minor, and preventive care in a single plan.

  • Primary care doctor.

  • Unlimited video consultations through the app with internal medicine teams.

  • Prescribed medications (video and in-person consultations).

  • In-person consultations with specialists at SofíaMed for just 300 pesos.

  • Mental health and nutrition services (when prescribed by a Sofía doctor).

  • Emergency care, accidents, and hospitalizations.

  • Access to SofíaMed: a network of hospitals, labs, and specialists.

How does the purchase process work?

  1. Enter our app and select the Wellness category.

  2. Look for the benefit and complete the purchase.

  3. Then we will contact you via email to request your personal information and the necessary documentation to process your registration.

How does it work?

Once registered, you’ll receive a welcome email with your membership number.
Use this number to visit medical centers within your network and access covered services.

When is the benefit activated?

Activation can take 1 to 5 business days. For pre-existing conditions, it may take longer.

What should I know?

This health insurance does not cover:

  • Pre-existing conditions.

  • Waiting periods.

  • Issues related to alcohol or drugs.

  • Extreme or professional sports.

How is it paid?

Monthly, automatically debited from your account on the first day of each month.

Does it expire?

This benefit has no expiration date. You can cancel anytime.

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