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FAQs: Rappi

In this article, we’ll tell you everything you need to know about the Rappi benefit.

Estefanía González avatar
Written by Estefanía González
Updated this week

FAQs:

⚠️ Important:

After making a purchase on Atlas, RappiCredits may take up to 6 business days to be credited to your Rappi app.

👉 Please keep this in mind when making your purchase.

  • What’s included?

The equivalent of the amount you purchase in local currency to use as RappiCredits on any orders you want, except for RappiFavor and cash withdrawals or advances.

  • How does it activate?

The first time you purchase this benefit, you’ll receive an email from Rappi to link your Atlas account. From that moment on, every time you purchase the benefit, the RappiCredits will be credited directly to your account.

  • How do you use it?

When paying for your purchase in Rappi, you can select RappiCredits as a payment method and use them.

  • Do I need to enter any coupon in Rappi?

No, your RappiCredits will be credited automatically once you link your account.

  • What can I pay for with this coupon?

You can shop in all Rappi categories except RappiFavor or ATM withdrawals.

  • Is it combinable with other promotions?

Yes, you can use your credits on products that already have other discounts or promotions.

  • Does it expire?

Yes, once you receive the RappiCredits, you have 30 days to use them.

  • Is there a usage fee?

The provider charges a 5% fee, which is paid when obtaining this benefit through Atlas. When you receive the RappiCredits, it will be for the remaining total, and you can use that amount in the Rappi app without additional fees.

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