Class Pass:
In which countries is this benefit available?
Currently, ClassPass is available in: Chile, the United States, Spain, Portugal, France, Germany, Brazil, and the United Kingdom.
What is ClassPass?
ClassPass is a flexible, credit-based system that allows users to mix and personalize services such as yoga, Pilates, HIIT workouts, massages, meditation, beauty treatments, and more.
It offers a wide variety of options, from gym chains to boutique workouts and specialized services. Additionally, ClassPass supports both physical and mental well-being with on-demand workouts and access to wellness appointments, all tailored to each user’s lifestyle.
What does it include?
It includes access to the ClassPass app, where you can find over 100 gyms, fitness and wellness classes, spa appointments, salons, and an on-demand workout library.
How does it work?
You select the benefit and purchase it on Atlas: This means you subscribe to a monthly plan that gives you a certain amount of credits.
You book with credits: Each class or service has a credit cost, which varies depending on the center's popularity, time, and location. You use your credits to book classes at different gyms and studios.
Access to more services: In addition to workouts, you can also use credits for wellness services like massages or spa treatments (depending on the city).
Keep in mind that:
You can try different disciplines without committing to a single gym.
Some subscriptions allow you to accumulate unused credits for the following month.
The amount of credits available to use will depend on your plan.
Where can I use my ClassPass credits?
In thousands of locations! Click here to find classes and appointments at top studios, salons, and spas near you.
What happens if I cancel a reservation?
You can see the cancellation period for each booking when you make it (usually 12 hours). If you cancel on time, you won’t be charged, and the credits used for the booking will be automatically refunded to your account. If you cancel late, a late cancellation fee will apply.
What happens if I miss a reservation?
If you miss a reservation without canceling, your credits will not be refunded, and you will be charged a no-show fee.
How do I activate it?
Purchase the benefit. You will receive in your email the username and password that you must use to access the ClassPass app.
How long does activation take?
Activating this benefit may take up to 5 business days (though we’ll try to process it sooner).
How is it paid?
The payment for this benefit is automatically deducted from your account on the first day of each month.
How do I cancel the benefit?
Write to us at clientes@heyatlas.com to cancel your benefit.
If you do not want to be charged for the benefit, you must cancel it before the end of the previous month.
All subscription benefits are renewed (and charged) on the first day of each month.
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